Portes Beach Hotel
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COVID Safe

Feel Safe      ...Where Green meets Blue

 In accordance with governmental guidelines, some of our services are not available

(such as porterage service, hotel shuttle bus, beach towel service, BBQs, Beach parties, Animation),

some of our facilities are closed (such as Mini Club, Splash Pool, Beach Volley court, sauna and steam room, Spa facilities and Gym),

and others have been adjusted accordingly. (Check in and Check out times, restaurant buffets etc)

 

Arrival - Departure

A contactless, safe, check-in & check-out

 

Guest Arrival - Entrance

  • Doors open automatically
  • Contactless temperature checks
  • Regular sanitation of door handles, surfaces and buttons
  • Airy spaces, with fresh air circulating in all indoor spaces

 

Guest Arrival - Reception

  • Check in time 15:00
  • Comfortable check-in procedures with safe distances
  • Web check-in prior or upon arrival
  • Disinfection of all equipment such as room keys and POS
  • Intensive staff training on PPE use, frequent deep sanitation and change of PPE
  • Hands-free sanitization stations located at the reception area for the guest use.
  • PPE – such as masks and gloves – available for the guests upon request.

 

Departure

  • Check out time 11:00
  • Advanced check out is available to guests
  • Designated capacity to maintain social distancing in the event of overcrowding
  • Clearly displayed safety signage for social distancing for safe departure
  • Hands-free sanitization stations located at the reception area for the guest use.
  • PPE – such as masks and gloves – available for the guests upon request.

 

Guest rooms

Safety and sanitation measures for all rooms

 

Guest room cleaning and disinfection

  • Use of industry-leading cleaning and disinfecting protocols to clean guest rooms.
  • Room cleaning and change of linen every third day due to protocol restrictions. (More frequent service upon request)
  • Each room is thoroughly cleaned and disinfected with disinfection machine  upon every room change.
  • Deep cleaning of high contact areas such as door handles, switches, furniture, bathroom fittings
  • Room accessories fully sanitized.

 

A/C cleaning & disinfection

  • Air quality testing carried out in rooms.
  • Air ducts, filters and grills disinfected upon every room change
  • The usage of A/C within rooms at guests’ discretion

 

Room Maintenance

  • Any maintenance required in guest rooms will be done ONLY when the guests are not present in the room.
  • Each team member will wear personal protective equipment at all times.
  • Working areas will be disinfected before and after the work is carried out.

 

Personal safety

  • Personal protective equipment (gloves and masks) is provided to all guests upon request.

 

Restaurants and Bars

Experience of food and beverages at our restaurant and bar

 

Dining options

  • No buffets – Service food stations available in restaurants
  • No self service beverage stations in operation
  • All food and beverages served by staff wearing appropriate PPE
  • No Lunch baskets available to order prior to excursions

 

Restaurant capacity

  • Seating reduced by 30%
  • Space between tables ample for safe distancing
  • One family per table at a time
  • Outdoor sitting area

 

Menu

  • Single-use menus available to minimize physical contact

 

Sanitization of all restaurant elements

  • Frequent disinfection of all high-touch surfaces after each reservation
  • Overnight restaurant deep disinfection with aerial surface disinfection machine
  • Guest hand sanitization stations located in all restaurants and bars
  • POS machines and equipment sanitized between every use.

 

Guest and employee PPE

  • All employees wear masks and gloves for indoor serving.
  • Gloves and masks are changed regularly and staff receive intensive covid-safe PPE training
  • Personal protective equipment (gloves and masks) is provided to all guests upon request.

 

Kitchen

Robust kitchen protocols, (ISO 22000)

 

Limited contact

  • Staff workstations are spaced out to limit face-to-face interactions and secure appropriate social distancing

 

Cooked options

  • Menus adjusted to increase options of cooked food available instead of raw food

 

Ingredients

  • Appropriate cleaning of all materials and ingredients used in kitchens

 

Sanitizing products

  • Approved cleaning products and disinfectants used throughout kitchen areas
  • ISO 22000 kitchen protocols applied.

 

Kitchen utensils

  • Thorough sanitization of all kitchen utensils

 

Leisure

Measures taken to maintain safety in leisure areas

 

Beach and pools

  • Pool: Safe distance of 2 meters between sunbeds
  • Beach: Safe distance of 4 meters between umbrellas
  • Disinfection of sunbeds, pool areas and equipment between each use
  • Splash pool not in operation

 

SPA (Permanently not in operation)

  • Wet areas (steam bath, sauna) not in operation

 

Kids’ Club (Permanently not in operation)

  • Kids Club only at designated outdoor areas (permanently not in operation)
  • Monitored operation of Kids Club with health protocol and measures.

 

Entertainment (Permanently not in operation)

  • Live music entertainment unavailable
  • BBQ and beach parties unavailable

 

Shopping

  • Maximum capacity according to available space of particular store.
  • Queuing and appropriate social distancing measures applied.

 

Sports and Activities

Measures taken to maintain safety at sports facilities

 

Gym (permanently not in operation)

 

Tennis Court

  • Maximum capacity of 4 players
  • Tennis equipment cleaned and sanitized between sessions
  • Reservations are required

 

Watersports & Scuba diving

  • Reduced number of participants
  • Reservations are required
  • Equipment cleaned and sanitized between sessions

 

 

Additional Measures

Testing of guests and employees

  • Molecular diagnostic testing performed periodically for all employees

 

Disinfection of in-resort spaces

  • All indoor spaces thoroughly cleaned and disinfected

 

Elevators safety guidelines

  • Maximum 2 guests permitted in elevators or a family consisting of 2 adults and children
  • Buttons inside and outside the elevators sanitized every 2 hours
  • Hand sanitizers available outside elevators

 

Stringent water testing

  • Testing of common area water samples on a monthly basis by a professional partner to ensure strictest hygiene standards are maintained.

 

Compliance with Health Authorities guidelines

  • Compliance with WHO and Government Health Authorities protocols

 

Disinfection of all surfaces

  • All surfaces thoroughly disinfected on a regular basis
  • Metallic surfaces and items – such as door handles, keys and security locks – disinfected with 70% alcohol, where bleach is not appropriate.

 

 

We understand that this is a forever changing circumstance, thus will continuously evaluate the effectiveness of these procedures and amend wherever necessary.

We are confident that we will be able to welcome our guests and workforce in the very near future. 

 

 

 

 

 

 

 

 

AWARDS

Portes Beach Hotel

The Corporate Reputize Index™ is an aggregate score measuring the reputation of all your properties at a given point of time. It is based on data aggregated from more than 100 online sources for each of your properties. more...

Reputize Index™
Portes Beach Hotel
82.6/ 100
3718 reviews

CONTACT US

Nea Potidea (Nea Moudania), 63200, Kassandra, Halkidiki, Greece, P.O.Box.39. Tel: +30 23730 41925, Fax: +30 23730 42125, Email: info@portesbeach.gr • MHTE : 0938K014A0580900
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