COVID Safe

Feel Safe ...Where Green meets Blue

In accordance with governmental guidelines, some of our services are not available

(such as porterage service, BBQs, Beach parties),

some of our facilities are closed (such as Beach Volley court, sauna and steam room, Mini Club),

and others have been adjusted accordingly. (Check in and Check out times, Gym, restaurant buffets, beach towel service etc)

Arrival - Departure

A contactless, safe, check-in & check-out

Guest Arrival - Entrance

Doors open automatically
Contactless temperature checks
Regular sanitation of door handles, surfaces and buttons
Airy spaces, with fresh air circulating in all indoor spaces

Guest Arrival - Reception

Check in time 15:00
Comfortable check-in procedures with safe distances
Web check-in prior or upon arrival
Disinfection of all equipment such as room keys and POS
Intensive staff training on PPE use, frequent deep sanitation and change of PPE
Hands-free sanitization stations located at the reception area for the guest use.
PPE – such as masks and gloves – available for the guests upon request.

Departure

Check out time 11:00
Advanced check out is available to guests
Designated capacity to maintain social distancing in the event of overcrowding
Clearly displayed safety signage for social distancing for safe departure
Hands-free sanitization stations located at the reception area for the guest use.
PPE – such as masks and gloves – available for the guests upon request.

Guest rooms

Safety and sanitation measures for all rooms

Guest room cleaning and disinfection

Use of industry-leading cleaning and disinfecting protocols to clean guest rooms.
Each room is thoroughly cleaned and disinfected upon every room change.
Deep cleaning of high contact areas such as door handles, switches, furniture, bathroom fittings
Room accessories fully sanitized.

A/C cleaning & disinfection

Air quality testing carried out in rooms.
Air ducts, filters and grills disinfected upon every room change
The usage of A/C within rooms at guests’ discretion

Room Maintenance

Any maintenance required in guest rooms will be done ONLY when the guests are not present in the room.
Each team member will wear personal protective equipment at all times.
Working areas will be disinfected before and after the work is carried out.

Personal safety

Personal protective equipment (gloves and masks) is provided to all guests upon request.

Restaurants and Bars

Experience of food and beverages at our restaurant and bar

Dining options

Mandatory mask and gloves (provided) for Buffets (according to State Covid Regulations)
No self service beverage stations in operation
Food and beverages served by staff wearing appropriate PPE
No Lunch baskets available to order prior to excursions

Restaurant capacity

Space between tables ample for safe distancing according to State Covid Regulations
One family per table at a time
Outdoor sitting area

Single-use menus available to minimize physical contact

Sanitization of all restaurant elements

Frequent disinfection of all high-touch surfaces after each reservation
Overnight restaurant deep disinfection with aerial surface disinfection machine
Guest hand sanitization stations located in all restaurants and bars
POS machines and equipment sanitized between every use.

Guest and employee PPE

All employees wear masks and gloves for indoor serving.
Gloves and masks are changed regularly and staff receive intensive covid-safe PPE training
Personal protective equipment (gloves and masks) is provided to all guests upon request.

Kitchen

Robust kitchen protocols, (ISO 22000)

Limited contact

Staff workstations are spaced out to limit face-to-face interactions and secure appropriate social distancing

Cooked options

Menus adjusted to increase options of cooked food available instead of raw food

Ingredients

Appropriate cleaning of all materials and ingredients used in kitchens

Sanitizing products

Approved cleaning products and disinfectants used throughout kitchen areas
ISO 22000 kitchen protocols applied.

Kitchen utensils

Thorough sanitization of all kitchen utensils

Leisure

Measures taken to maintain safety in leisure areas

Beach and pools

Pool: Safe distance of 2 meters between sunbeds
Beach: Safe distance of 4 meters between umbrellas
Disinfection of sunbeds, pool areas and equipment between each use
Splash pool in operation

SPA

Wet areas (steam bath, sauna) not in operation

Entertainment

Live music entertainment temporary unavailable (according to State Covid Regulations)
BBQ and beach parties unavailable

Shopping

Maximum capacity according to available space of particular store.
Queuing and appropriate social distancing measures applied.

Sports and Activities

Measures taken to maintain safety at sports facilities

Gym

Maximum capacity of 2 persons
Reservations are required

Watersports & Scuba diving

Reduced number of participants
Reservations are required
Equipment cleaned and sanitized between sessions

Additional Measures

Testing of guests and employees

Rapid antigen testing performed periodically for all employees

Disinfection of in-resort spaces

All indoor spaces thoroughly cleaned and disinfected

Elevators safety guidelines

Maximum 2 guests permitted in elevators or a family consisting of 2 adults and children
Buttons inside and outside the elevators sanitized every 2 hours
Hand sanitizers available outside elevators

Stringent water testing

Testing of common area water samples on a monthly basis by a professional partner to ensure strictest hygiene standards are maintained.

Compliance with Health Authorities guidelines

Compliance with WHO and Government Health Authorities protocols

Disinfection of all surfaces

All surfaces thoroughly disinfected on a regular basis
Metallic surfaces and items – such as door handles, keys and security locks – disinfected with 70% alcohol, where bleach is not appropriate.

We understand that this is a forever changing circumstance, thus will continuously evaluate the effectiveness of these procedures and amend wherever necessary.

Arrive

Depart

Adults